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Program Notes or Transcript

Some generic tips in dealing with difficult people:

1. Know them

2. Level with them/try understanding

3. Don’t take it personal(try not getting too bothered by it). Don't take difficult people's behavior
    personally. Their troublesome behavior is habitual and affects most people with whom they come
    in contact.

4. Don't fight back or try to beat them at their own games. They have been practicing their skills for
    a lifetime, and you're an amateur.

5. Don't try to appease them. Difficult people have an insatiable appetite for more.

6. Ignore them if you have to.

7. Don't try to change them. You can only change your responses to their behavior.

Right Responses

1. LISTEN.  •When their motive is to help not hurt. •When the person can help.  If you listen to constructive criticism, you will be at home among the wise. If you reject criticism, you only harm yourself… Proverbs 15:31-32

2. ANSWER/prove them wrong.   •When the person is missing information that would change his perception. •When the person is open to change.

3. IGNORE/DISMISS  •When the person is characterized by being overly critical. •When the person is emotionally unhealthy or wounded.  

In Helping these people: 

1. Offer what they need and not what they want.

2. Set healthy boundaries.

3. Allow them to face their consequences.